• Customer Insight Analyst

    Location US-CA-San Francisco
    Job ID
    36721
  • Summary

    Esurance is looking for a Customer Insights Analyst to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.

     

    If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home. 

     

    Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work. 

    Responsibilities

    Summary:  

    This role supports efforts to drive customer acquisition through ongoing analysis of Esurance’s various sales and purchase experiences. Collaborating with internal stakeholders, this associate will be responsible for understanding sales projects and initiatives, defining and creating events, building out standard and custom reports, and proactively defining and optimizing processes, in an effort to support the organization’s needs. 

     

    Job Responsibilities:

    • Coordinates the development, execution, and maintenance of primary research tools such as session analytics.
    • Works with individual business units to understand initiatives and create customized analysis and reporting
    • Owns sales and purchase experience data collection/management tool(s), including development of reporting structure, report creation, and ongoing maintenance to build out comprehensive mapping of platforms
    • Weaves a coherent customer narrative across multiple sales channels and data sources, using analysis to make recommendations for improvements to product, pricing, and operations based on findings 
    • Keeps track of industry and competitive news, updates and developments
    • Collaborates as needed with developers in a fast-paced, agile environment to ensure adequate tracking of user interactions
    • Produces ad hoc analyses to identify opportunities to improve the customer experience
    • Documents ongoing sales and purchase processes; some sales and purchase results are reported in corporate and department goals & objectives

    Qualifications

    • Strong analytical, problem-solving, and critical thinking skills
    • Demonstrated ability to perform multiple tasks effectively and concurrently
    • Strong relationship management skills with external and internal customers
    • Excellent communication skills, both oral and written
    • Demonstrated ability to integrate business knowledge and analytical insight
    • Experience working cross-functionally (e.g. developers, designers, product owners, response center management)
    • Able to work both independently and within a collaborative team-oriented environment using sound judgment in decision making
    • Organized and detail-oriented, able to work well under deadlines in a changing environment and perform multiple tasks for multiple projects in multiple releases effectively and concurrently
    • Strong skills in visual presentation of quantitative information
    • Demonstrated proficiency with SQL or other query language required
    • Comfortable with HTML tags and CSS selectors
    • Advanced knowledge of Microsoft Excel

     

    Experience / Education:

    • Bachelor's degree in Marketing, Mathematics, Statistics or a related field or equivalent education required, plus 3 or more years of experience in a data, reporting, analytics or research role;

    Or

    Master’s degree in Business Administration, Marketing, Mathematics, Statistics or a related field or equivalent education, plus 1 or more years of experience in a data, reporting, analytics or research role.

     

    Benefits

    At Esurance, being committed to our employees is not just something we say, it’s something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

    Health & wellness

    • Medical, vision, and dental insurance
    • Life insurance (company-paid and supplemental)
    • Accidental death and dismemberment coverage
    • Wellness coaching and incentives
    • Group critical illness coverage
    • Accident indemnity and hospital indemnity plans
    • Group legal

    Savings

    • 401(k) plan with annual matching contribution
    • Referral bonuses
    • Performance-rewarding bonus system
    • Tuition assistance program (up to $5,250 per year)
    • Health savings and flexible spending accounts
    • Commuter benefits

    Family & Community

    • Adoption assistance
    • Maternity leave
    • Buckle Up Baby program
    • Pet insurance discount
    • Charitable gift matching
    • Give Time, Get Time volunteer program
    • Employee Assistance Program

    Time off

    • Short-term disability
    • Long-term disability (employee-paid option)
    • Paid time off (holidays, vacation, personal choice days)

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