• Senior Internal Communications Consultant

    Location US-CA-San Francisco
    Job ID
    36725
  • Summary

    Esurance is looking for a Sr. Internal Communications Lead to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.

     

    If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home. 

     

    Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work. 

    Responsibilities

    Esurance is looking for a Senior Internal Communications Lead to join its fun, innovative, and forward thinking Internal Communications team in our San Francisco Corporate Headquarters. In this position, you will manage the development of strategic internal communications that align and engage Esurance associates around the company's mission, strategy, and core values. Working with senior and executive management and reporting directly to the Senior Manager of Internal Communications, the primary focus of this role is to keep associates informed about a variety of topics including product and service rollouts, financial results, marketing efforts, and HR and community initiatives. The goal is to instill a sense of pride and excitement about working for Esurance while helping associates understand where Esurance is going, why it matters, and how they contribute.

    • Provides strategic thought leadership, counsel, and communications expertise to senior managers and executives
    • Develops on-brand corporate communications that drive high performance among associates to execute and live into the company?s mission, core values, and culture, increasing associate engagement, productivity, and retention
    • Builds and maintains trusted advisor relationships with key stakeholders at all levels of the enterprise
    • Partners with senior management to define and implement organizational change
    • Cross-functionally collaborates with business leaders to guide the development and implementation of their unique communications plans
    • Creates a consistent and engaging associate experience across the enterprise by creatively engaging associates with the company?s goals and leaders
    • Partners with Talent Acquisition leaders to consult on and supervise management all TA-focused social media properties (e.g., LinkedIn, Glassdoor); supervise junior associates in developing weekly content calendar; use reporting tools to analyze and redirect results
    • Consults on the management of internal campaigns that align with strategic business goals, such as marketing initiatives and innovation drives
    • Key collaborator in the rollout, analysis, and action planning strategy of the annual associate survey
    • Tracks, measures, and analyzes the effectiveness of internal communications that further company objectives; make recommendations that effect practical change results
    • Uses in-depth understanding of the business and Esurance players to interface on behalf of the company with internal and external customers
    • Seeks out cutting-edge industry trends and propose innovations based on careful research and analysis
    • When budget allows, promotes Esurance as industry leader by submitting proposals and engaging in industry speaking engagements
    • Occasional travel required

    Qualifications

    • Detail-oriented project manager able to shepherd projects from inception to completion
    • Ability to work well under tight deadlines in a changing environment and perform multiple tasks effectively and concurrently
    • Comfort collaborating with and managing others, even absent a direct supervisorial relationship
    • Ability to instill trust and interact with executives with confidence, diplomacy, and tact
    • Ability to synthesize complex information to produce flawlessly executed, high-impact communications
    • Excellent independent judgment and decision-making skills
    • Proven coaching and influencing skills
    • Demonstrated ability to manage sensitive and confidential information; outstanding ethics, integrity, and discretion
    • Independent and motivated; ability to perform well with minimal supervision
    • Strong analytical and research skills
    • Excellent writing, copyediting, and journalism skills (Chicago style)
    • Ability to quickly grasp technical issues and new technology; passionate about communications in an ever-evolving new media landscape


    Experience / Education:

    • Master's degree in communications, organizational change, or related field (or equivalent years of experience)
    • 5 or more years in-house internal communications experience
    • Previous experience with employer branding, HR communications, surveys, intranets, internal social media, and engagement initiatives
    • Working understanding of the insurance or financial services industry a plus Application Requirements:

    Application Requirements:

    • Portfolio required 
    • 2-3 short writing samples required
    • Cover letter preferred 

    Please combine all documents into one PDF so that all information attaches correctly to your profile when applying.

     

    Benefits

    At Esurance, being committed to our employees is not just something we say, it’s something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

    Health & wellness

    • Medical, vision, and dental insurance
    • Life insurance (company-paid and supplemental)
    • Accidental death and dismemberment coverage
    • Wellness coaching and incentives
    • Group critical illness coverage
    • Accident indemnity and hospital indemnity plans
    • Group legal

    Savings

    • 401(k) plan with annual matching contribution
    • Referral bonuses
    • Performance-rewarding bonus system
    • Tuition assistance program (up to $5,250 per year)
    • Health savings and flexible spending accounts
    • Commuter benefits

    Family & Community

    • Adoption assistance
    • Maternity leave
    • Buckle Up Baby program
    • Pet insurance discount
    • Charitable gift matching
    • Give Time, Get Time volunteer program
    • Employee Assistance Program

    Time off

    • Short-term disability
    • Long-term disability (employee-paid option)
    • Paid time off (holidays, vacation, personal choice days)

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