• Associate Claims Advisor

    Location US-AZ-Mesa
    Job ID
    36761
  • Summary

    Esurance is seeking Associate Claims Advisors to join us and make the claims process surprisingly painless for our customers. 

     

    We're sure you've got some questions:

     

    So what exactly is an Associate Claims Advisor?  Glad you asked! Auto and motorcycle accidents are super stressful.  Wouldn't it be nice to have somebody there for you to help you understand your insurance policy and help you until you're back on the road again?  This is where your new career starts!  You'll resolve claims while building relationships with our customers from start to finish, helping them to interpret their policy while lending a listening ear over the phone. 

     

    Don't know anything about insurance?  That's okay!  You don’t have to have insurance experience because we’re not a typical insurance company.  We'll provide fun, thorough, paid training that will teach you everything you need to know so you feel confident taking on claims with your team by your side.  Bring your passion for people, technology, and problem-solving to the table and leave the rest to us!

     This is a great opportunity to work on-site with fun, cool people Monday through Friday or Saturday through Wednesday with a regular 8am to 5pm schedule.  The best part?  You can start with us as soon as March 4, 2019 with a starting salary of $47,500 + bonus and benefits on your first day!

     

    Why Esurance?  Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work. We are a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.  If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home.

    Responsibilities

    • Resolve claims by determining who's at fault for the damages (liability) and interpreting policies and coverages
    • Refer specific claims to the appropriate levels and departments if they involve injuries
    • Contact customers, claimants, and witnesses to investigate the incident so you can determine who is at fault
    • Partner with our internal auto appraisers to manage the vehicle repairs and assist with rental cars
    • Negotiate with customers and other insurance carriers to come to a resolution
    • Use our claims systems process the claim, evaluate the facts of loss, and document all activities and communication related to the claim
    • Obtain licensing if required - Don't worry, we'll help you with that too!

     

    Qualifications

    Qualifications: 

    Claims knowledge is especially desirable

    3 or more years of customer service experience

     

    Education:

    • Bachelor’s degree  and/or equivalent experience required

    Physical Demands and Work Environment:

    Representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to operate a PC and sit for extended periods of time. Reasonable accommodations may be made t

     

    Benefits

    At Esurance, being committed to our employees is not just something we say, it’s something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

     

    Health & wellness

    • Medical, vision, and dental insurance
    • Life Insurance
    • Accidental death and dismemberment coverage
    • Wellness tools and coaching
    • Group critical illness coverage
    • Accident indemnity and hospital indemnity plans
    • Group legal
    • Student Loan Repayment Program
    • Identity Protection

     

    Savings

    • 401(k) plan with annual matching contribution
    • Choice Dollars
    • Referral bonuses
    • Performance-rewarding bonus system
    • Tuition assistance program (up to $5,250 per year)
    • Health savings and flexible spending accounts
    • Commuter benefits

     

    Family & community

    • Adoption assistance
    • Buckle Up Baby program
    • Pet insurance discount
    • Charitable gift matching
    • Give Time, Get Time volunteer program
    • Employee Assistance Program

     

    Time off

    • Paid time off (holidays, vacation, personal days)
    • Short-term disability
    • Long-term disability (employee-paid option)

    Options

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