• Repair Facility Advisor

    Location US-AZ-Mesa | US-TX-Richardson
    Job ID
  • Summary

    Esurance is looking for a Repair Facility Advisor to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.


    If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home. 


    Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work. 



    Under general supervision, audits personal auto and motorcycle damage appraisals within assigned territory, coaches E-Star / IA partners to meet or exceed Esurance corporate standards, assists with virtual personal auto and motorcycle damage appraisals from other appraisal groups and delivers a high level of customer service to all Esurance customers.


    Job Responsibilities:

    • Reviews estimates of repair to ensure quality and proper compliance to procedure
    • Identifies old, inconsistent, and/or overlapping damage
    • Identifies excessive repair times and incorrect repair vs. replace decisions
    • Records variance and/or have estimate of record adjusted accordingly
    • Ensures proper parts usage per established company and industry guidelines
    • Ensures labor rates are consistent with agreements or prevailing rates in the area
    • Negotiates pricing with repair facilities on estimates reviewed and sets completion date
    • Ensures compliance with state laws and regulations
    • Accurately determines repair versus total loss decisions based on state regulations
    • Completes total loss valuations with a focus on accurate conditioning, mileage options, refurbishments and pre-existing damage to determine the actual cash value
    • Assists management with special projects such as peer mentoring, team calibration, claim volume management and CAT work, as needed.
    • Maintain required licensing and complete continuing education based on assigned territory
    • Participate in relevant job related training on new vehicle technology, estimating best practices, company processes and industry trends.
    • Competently perform job duties and tasks to meet our exceed Corporate Goals and Objectives
    • Some travel may be required
    • Is expected to complete or review appraisal estimates up to $7500 with limited manager oversight





    • Detail-oriented with strong organizational skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently
    • Demonstrated ability to manage relationships with both internal and external customers
    • Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making
    • Excellent communication skills both oral and written with strong analytical skills
    • Excellent customer service and solid negotiation skills
    • Must be able to travel daily within assigned geographical areas
    • Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word) and claims related software programs (CCC One Estimating and CCC One Portal)


    Experience / Education:

    • Bachelor’s degree in business administration, a related field, and/or equivalent education preferred.
    • One to Three years of auto claims experience required
    • Prior I-CAR courses or job related industry certifications preferred
    • ASE’s B6 Coll: Estimating preferred


    Physical Demands and Work Environment:

    Representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to operate a PC and sit for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    At Esurance, being committed to our employees is not just something we say, it’s something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.


    Health & wellness

    • Medical, vision, and dental insurance
    • Life Insurance
    • Accidental death and dismemberment coverage
    • Wellness tools and coaching
    • Group critical illness coverage
    • Accident indemnity and hospital indemnity plans
    • Group legal
    • Student Loan Repayment Program
    • Identity Protection



    • 401(k) plan with annual matching contribution
    • Choice Dollars
    • Referral bonuses
    • Performance-rewarding bonus system
    • Tuition assistance program (up to $5,250 per year)
    • Health savings and flexible spending accounts
    • Commuter benefits


    Family & community

    • Adoption assistance
    • Buckle Up Baby program
    • Pet insurance discount
    • Charitable gift matching
    • Give Time, Get Time volunteer program
    • Employee Assistance Program


    Time off

    • Paid time off (holidays, vacation, personal days)
    • Short-term disability
    • Long-term disability (employee-paid option)


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